Privacy Policy
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Information We Collect
We collect various types of information to provide and improve our services. The information we collect includes:
Personal Information: Full name, email address, phone number, billing address, and emergency contact details when you make a booking
Booking Information: Travel dates, destinations, vehicle preferences, number of passengers, special requests, and travel itinerary details
Payment Information: Credit card details, UPI information, or bank account details (processed securely through our trusted payment providers)
Technical Information: IP address, browser type, device information, cookies, and usage data when you visit our website
How We Use Your Information
We use the collected information for the following purposes:
- Booking Management: Processing reservations, sending confirmation details, and managing your travel arrangements
- Customer Service: Responding to your inquiries, providing support, and addressing any concerns
- Service Improvement: Analyzing usage patterns and feedback to enhance our website and services
- Marketing: Sending promotional offers, newsletters, and updates (only with your explicit consent)
- Legal Compliance: Meeting regulatory requirements and maintaining necessary business records
- Security: Protecting against fraud and maintaining the security of our platform
- Communication: Sending important service updates and travel-related information
Data Sharing and Third Parties
We may share your information with:
- Service Providers: Payment processors, vehicle suppliers, and IT service providers
- Legal Authorities: When required by law or to protect our rights
- Business Partners: Trusted partners who assist in providing our services
We do not sell your personal information to third parties.
Data Protection and Security
We implement robust security measures to protect your data, including:
- SSL encryption for all data transmission
- Secure data storage with regular backups
- Access controls and authentication measures
- Regular security audits and updates
- Employee training on data protection
While we implement these security measures, no method of transmission over the internet is 100% secure. We strive to protect your personal information but cannot guarantee absolute security.
Your Rights and Choices
Under applicable data protection laws, you have the following rights:
- Access: Request access to your personal data
- Correction: Request correction of inaccurate data
- Deletion: Request deletion of your data (subject to legal requirements)
- Portability: Request a copy of your data in a structured format
- Marketing Preferences: Opt-out of marketing communications
- Cookies: Control cookie settings through your browser
To exercise these rights, please contact us using the information below. We will respond to your request within 30 days.
Contact Us
If you have questions about this Privacy Policy or wish to exercise your rights, please contact us:
- Email: info@tejastravels.com
- Phone: +919980277773
- Hours: Monday to Saturday, 9:00 AM to 6:00 PM IST
We will respond to all legitimate requests within 30 days.
Updates to This Policy
We may update this Privacy Policy from time to time. The latest version will always be posted on our website, and significant changes will be notified to you via email or website notice.
Last updated: March 2024